Effective Date: August 6, 2020
Targeted Digital Solutions (“we,” “us,” or “our”) operates the website myahut.com (the “Website”). We are committed to ensuring customer satisfaction by providing fair and transparent policies for refunds and returns. This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting refunds and returns for both services and digital products. By using our Website or services, you agree to the terms outlined in this policy.
1. Scope of the Policy
This policy applies to all IT services, software solutions, and consulting services provided by Targeted Digital Solutions, including but not limited to cloud computing solutions, data governance, Master Data Solutions, Salesforce, and Microsoft Dynamics consulting, as well as digital products such as templates, tools, and software licenses.
2. Eligibility for Refunds and Returns
2.1 Services Provided
- Refunds or adjustments will be considered only for services that are not delivered as described or fail to meet agreed-upon terms.
- Services with defined milestones or deliverables are eligible for partial refunds if milestones are not completed as agreed.
2.2 Digital Products
- Refunds or returns for digital products are eligible only if the product has not been downloaded, activated, or used.
2.3 Non-Refundable Items
- Custom consulting hours or services that have already been rendered.
- Subscription-based services where the subscription period has been utilized.
- Digital products that have been downloaded, activated, or used.
3. Process for Requesting a Return or Refund
3.1 Initiating a Request
- To request a return or refund, contact our customer support team at gautam.gour@myahut.com.
- Include the following information:
- Your name and contact details.
- Date of purchase.
- Description of the service or product.
- Reason for the refund or return request.
3.2 Timeframes
- Refund requests for services must be submitted within 30 days of service delivery or contract initiation.
- Returns for eligible digital products must be initiated within 14 days of purchase.
3.3 Review Process
- Once a request is received, we will review it within 7 business days and notify you of the outcome via email.
- Additional documentation or clarification may be requested during the review process.
4. Refund and Return Conditions
4.1 Approved Refunds
- Refunds will be processed using the original payment method within 14 business days of approval.
4.2 Conditions for Returns (if applicable):
- All digital products must be unaltered and unused.
- Any licenses or activation codes must not have been redeemed.
4.3 Service Fees and Costs
- Refunds may be subject to administrative fees, which will be disclosed at the time of approval.
- Costs incurred due to third-party integrations or tools will not be refundable.
4.4 Service Validity
- Services purchased with defined validity periods (e.g., monthly subscriptions or annual contracts) will not be refunded for unused time after cancellation unless otherwise stated in the service agreement.
5. Exclusions
This policy does not apply to:
- Dissatisfaction arising from customer mismanagement or misuse of our services.
- Services delayed or disrupted due to force majeure events (e.g., natural disasters, government actions).
- Free trials or promotional offers.
6. Contact for Customer Support
For any questions or concerns related to refunds and returns, please contact us at:
Targeted Digital Solutions
Email: gautam.gour@myahut.com
By using our services or purchasing our products, you acknowledge and agree to the terms outlined in this Refunds and Returns Policy.